CANCELLATION POLICY

RIGHT OF WITHDRAWAL

You have the right to revoke this contract within fourteen (14) days without giving reasons. The revocation period is fourteen (14) days from the day on which you or a third party designated by you, who is not the carrier, have taken possession of the goods. Only unopened goods will be taken back.
In order to exercise your right of withdrawal, you must inform us (OROCAN AG, Kraftwerkstrasse 6, 4133 Pratteln, Switzerland, info@orocan.com, phone: +41796604970) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached sample revocation form for this purpose, but this is not mandatory. If you make use of this option, we will immediately (e.g. by e-mail) send you confirmation of receipt of such a revocation.
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.
CONSEQUENCES OF THE REVOCATION
If you revoke this agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for the addi-tional costs resulting from your choosing a different method of delivery than the cheapest standard delivery offered by us), immediately and no later than fourteen (14) days from the date we receive notice of your revocation of this agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged for this refund. We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You have to return or hand over the goods to us in unopened form immediately and in any event no later than fourteen (14) days from the date you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen (14) day period. You shall bear the direct costs of returning the goods. You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for the purpose of checking their condition, properties, and functionality.
Version as of 01.09.2020